FeedbackFruits uses secure, time-sensitive (one-time) links to ensure privacy and proper authentication. However, some email filtering or security solutions (like Mimecast, Proofpoint) automatically scan these links before a user clicks them. This automated scan can invalidate the link, causing errors when a user later tries to access it.
To avoid this issue, whitelist our domain(s) in your organization’s email filtering/scanning tool to prevent premature link access.
Domains to Whitelist
Please ensure your email security system does not pre-scan or block the following domains:
EU region:
https://email.eu.feedbackfruits.com
https://api.feedbackfruits.com/v1/redirects/
US region:
https://email.us.feedbackfruits.com
https://us-api.feedbackfruits.com/v1/redirects/
CA region:
https://email.ca.feedbackfruits.com
https://ca-api.feedbackfruits.com/v1/redirects/
AU region:
https://email.au.feedbackfruits.com
https://au-api.feedbackfruits.com/v1/redirects/
If your organization uses Mimecast, follow their official documentation to allow listed domains to bypass scanning and link rewriting following guide here:
If you are using a different email security or link-scanning solution, please contact your IT administrator or consult the provider’s official support documentation to ensure that one-time links from FeedbackFruits emails are not rewritten, scanned, or blocked.