Unfortunately you have not been able to receive your well-deserved feedback on your writing assignment. You must have worked hard on this, so let's help you out here! This article explains what has gone wrong and what a possible solution could be.

Why do I get an “error reading document” message?

Our Automated Feedback tool is driven by Artificial Intelligence which improves over time. Unfortunately, the format of your document is still new to our system, which is why it was not able to provide you with feedback at this moment.

How can I still get my feedback?

There is not one solution that could help, every document is formatted differently. Here are a few things you can do to increase the chance our system can read your document. Please bear in mind that this allows you to get feedback from our system, but this doesn't mean that this corresponds with the requirements your teacher has set for your assignment.

Please start by resubmitting your document once more, if this doesn't work try reuploading your document after the following steps:

  1. Remove any headings

  2. Remove any appendices

  3. Convert your file to a PDF

Do you have any feedback?

We welcome any suggestions you may have to help us improve the Automated Feedback tool. Whether it is a suggestion for a new criterion or feedback on the UI and UX, we are here to hear it!

This concludes the Unable to read your document troubleshoot.
If you have any questions or experience a technical issue, please contact our friendly support team by clicking on the blue chat button (Note: support is available 24h every weekday & unavailable on the weekend).

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