When uploading a video via URL, the video needs to be publicly available in order to be used for uploading. Generally, if the URL does not work, the platform is not supported. If a URL from one of the supported platforms does not work, please contact our support team.
Supported video platforms:
Currently NOT supported:
Edu video platforms:
Hosted zoom videos
Other video platforms:
In case you were able to successfully upload a link to a website that contains a publically available website, but the video is not properly playing for you, this could be caused by the fact that the video is in MPEG-DASH format, which we, unfortunately, do not support.
The type of the video can be verified by opening the developer tools in the 'Network' tab, after which you can see whether this is a MPEG-DASH file (not supported) indicated by
.dash or a m3u8 file as indicated by
the Which video platforms are supported when uploading via URL? article.
If you have any questions or experience a technical issue, please contact our friendly support team by clicking on the blue chat button (Note: support is available 24h every weekday & unavailable on the weekend).